Computer services takes all issues seriously and works diligently to resolve submissions in the most timely manner possible. Please refer to the following submission guidelines to ensure your issue is handled in the most efficient way possible:

Student Issues
Students with academic related issues or questions concerning application of coursework in the computer labs are directed to contact their instructor first; your instructor can evaluate your curriculum concerns and will contact computer services if necessary. Note: Computer services cannot assist you with your coursework, if you require coursework assistance, contact the tutorial center in the Library & Learning Center to schedule time with a tutor.

Faculty and Staff Issues
When possible, submit your issue via email to computer services, include all pertinent information and (when applicable) steps necessary to duplicate the issue and any steps already taken to resolve the issue.
Note: Computer services does not maintain stock of toner cartridges or other computer-related office supplies; each office is solely responsible for their own supplies.

The university offers wireless internet access to students, faculty and staff; in order to access the wireless network, you must register your wireless device with computer services. (Your wireless device must support 802.11b or 802.11g.)

To register, submit your student or employee ID number (as appropriate) and the MAC address of the wireless device you wish to use on the university network to computer services. Alternatively, you may submit the required information to any university receptionist, who will forward the information to computer services on your behalf.

Refer to the documentation or consult with the manufacturer/reseller for specific instructions on how to locate the MAC address for your particular wireless device; Computer Services cannot directly assist due to liability constraints.

Computer services works with a set of known vendors; however, certain projects allow for an open bid period. When active, open bid periods will be listed on the university’s request for proposal (RFP) webpage. Qualified companies are welcome to submit a bid that meets the RFP requirements directly to the listed project manager. Computer services does not accept unsolicited calls from vendors.

Note: Vendors and/or their affiliates do not have permission to subscribe Computer Service personnel to receive electronic mail; vendors/affiliates who do not respect this policy may be blocked from sending electronic mail to recipients at Humphreys University domains at the discretion of the System Administrator.